ACSI 2015 Year in Review: Slumping Customer Satisfaction Across Much of the U.S. Economy

According to the American Customer Satisfaction Index (ACSI), 2015 was a year characterized by lower customer satisfaction across the board, with few exceptions. Of the 43 industries tracked by ACSI, only 5 improved, while 30 declined and the rest had no change. The ACSI expanded its scope by more than … Saiba mais